Getting Started

1. Create Your Account

Sign up at dash.reimburseops.com with your email. No credit card required — the free plan lets you run audits immediately.

2. Download Your Reimbursement Report from Amazon

In Amazon Seller Central:

1. Go to Reports → Fulfillment → Reimbursements
2. Set your date range (we recommend at least 90 days)
3. Click Generate Report and download the CSV

This file contains every reimbursement Amazon has issued to your account — the raw data ReimburseOps will audit.

3. Upload the Reimbursement CSV

On the Upload page:

1. Drag and drop your reimbursement CSV (or click to browse)
2. ReimburseOps parses the file instantly — no data leaves your browser until you confirm

4. (Optional) Upload a Sourcing Cost CSV

If you want ReimburseOps to detect under-reimbursements, upload a CSV containing your product costs. This file should include at least:

• FNSKU or ASIN — to match against reimbursement records
• Sourcing Cost — your per-unit cost

Without cost data, ReimburseOps still catches inconsistent valuations and missing cost flags. But with it, you unlock the full Under Reimbursed rule.

5. Confirm Field Mapping

ReimburseOps auto-detects your column headers and suggests a mapping. Review the preview table to make sure:

• reimbursement_date maps to the correct date column
• reimbursement_amount maps to the payout column
• fnsku or asin maps to the product identifier column

Adjust any mismatches manually, then confirm.

6. Run the Audit

Click Run Audit. ReimburseOps applies four rule checks across every row of your data:

• Missing Cost — reimbursement with no matching cost record
• Under Reimbursed — payout below expected amount
• Inconsistent Valuation — similar items reimbursed at different rates
• Cost Definition Warning — cost data may include shipping or customs

The audit typically completes in seconds. You’ll see a progress indicator while it runs.

7. Review Results

The results page shows:

• Summary stats — total flags, breakdown by severity, estimated recovery amount
• Flagged records table — sortable, filterable, with severity badges
• Detail drawer — click any row to see the full context and rule explanation

Each flag has a priority score combining severity and dollar impact, so you know where to focus first.

8. Export (Pro)

On the Pro plan, click Export CSV to download a clean action list. Use it to file cases in Seller Central or hand it to your reimbursement service.

Free plan users can view the first 10 flags in the app. Upgrade anytime to unlock full access.